Troubleshooting Tips

If you run into any problems while using Scheduler, here are some troubleshooting tips that may help you to resolve the issue.

General Tips

• Clear Your Cache: If you are experiencing unexpected behaviour, try clearing your browser's cache and cookies.
• Check Your Configuration: Many common issues can be resolved by carefully reviewing your workflow configuration in the Scheduler settings.
• Consult the Documentation: This documentation site is a comprehensive resource for all aspects of the Scheduler application. Use the search function to find the information you need.

Specific Issues

• Buttons Not Appearing: Check that you are on the correct Zoho CRM edition and that your buttons are configured correctly.
• Data Mapping Errors: Double-check all your field mappings in the workflow settings.
• Slot Search Problems: Review your Valid Appointment Filter and your Slots Policy.

If you have tried these tips and you are still experiencing issues, please do not hesitate to contact our support team for further assistance.